Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") applies to all personal data processed by qui4d ("Company", "we", "us", "our") in connection with the operation of the qui4d online gaming platform at https://qui4d.cam ("Platform"). It governs how we collect, use, store, disclose, and protect information relating to registered players, prospective players, and visitors to the Platform ("you", "your").

1.2 By registering an Account on the Platform, making a deposit, or otherwise using qui4d's services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should discontinue use of the Platform.

1.3 This Policy should be read in conjunction with qui4d's Terms & Conditions, which are incorporated herein by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

1.4 qui4d primarily serves players who are residents of Indonesia and are at least 21 years of age. Data processing activities described in this Policy are conducted in accordance with applicable international data protection standards and the operational requirements of qui4d's licensing jurisdiction.

2. Definitions

The following terms, when used in this Privacy Policy, shall carry the meanings defined below:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes, but is not limited to, name, email address, phone number, date of birth, national identity number, IP address, device identifiers, and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, organization, retrieval, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" means qui4d, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of qui4d under a contractual arrangement and in accordance with qui4d's instructions.
• "Cookies" means small text files placed on your device by the Platform's web server for purposes of session management, analytics, and functional personalization.
• "KYC Data" means identity verification documents and information collected as part of the Know Your Customer process, including but not limited to copies of government-issued identity cards, proof of address, and selfie photographs.
• "Sensitive Personal Data" means categories of Personal Data that warrant heightened protection under applicable law, including financial information, identity document data, and any data revealing religious beliefs (relevant in the context of BSI / Bank Syariah Indonesia account holders).

3. Data We Collect

3.1 qui4d collects the following categories of Personal Data:

3.1 Registration Data

When you create an Account, we collect: full legal name, date of birth, residential address (including city and province within Indonesia), email address, mobile phone number, and preferred username. This information is required to establish and maintain your Account.

3.2 Identity Verification (KYC) Data

To comply with our obligations to prevent underage gambling, money laundering, and fraud, we collect: a copy of your Indonesian National Identity Card (KTP — both sides), proof of residential address, a selfie photograph holding your identity document, and bank account or e-wallet ownership documentation.

3.3 Financial Data

We collect the details of the payment methods you use to deposit and withdraw funds, including: bank account numbers (for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, or Bank Permata), and e-wallet account identifiers (for OVO, DANA, GoPay, ShopeePay, or LinkAja). We do not store full debit or credit card numbers on our servers.

3.4 Transactional Data

We maintain records of all deposits, withdrawals, bets, game rounds, bonus claims, and promotional activities associated with your Account. This data is retained for audit, dispute resolution, and regulatory compliance purposes.

3.5 Technical & Usage Data

We automatically collect certain technical information when you access the Platform, including: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, language preferences, referral source (which website or link brought you to qui4d), pages visited on the Platform, session duration, clickstream data, and timestamps.

3.6 Communication Data

We retain records of your communications with qui4d support staff, including live chat transcripts, email correspondence, and phone call recordings (where legally permitted and disclosed to you at the time of the call). Communications are retained for quality assurance, training, and dispute resolution.

3.7 Marketing Preferences

We record your consent status for receiving promotional emails, SMS messages, and push notifications. You may update your marketing preferences at any time through your Account settings.

4. How We Collect Data

4.1 Directly from you: The majority of Personal Data is provided directly by you when you register an Account, submit KYC documents, initiate deposit or withdrawal transactions, contact customer support, or update your Account settings.

4.2 Automatically through cookies and tracking technologies: Technical and usage data is collected automatically through cookies, web beacons, and similar technologies when you access the Platform. See Section 7 below for detailed information on cookies.

4.3 From third-party payment processors: When you deposit or withdraw funds, limited transaction confirmation data is received from our payment service providers (banks and e-wallet operators). These third parties are bound by their own privacy policies and by data processing agreements with qui4d.

4.4 From third-party identity verification services: qui4d may use third-party identity verification and fraud detection services to validate KYC documents and detect suspicious activity. These services operate as Data Processors under our instruction.

5. Purpose & Legal Basis for Processing

5.1 qui4d processes your Personal Data for the following purposes, each of which is supported by one or more of the following legal bases: performance of a contract (your agreement to qui4d's Terms & Conditions), compliance with legal obligations (anti-money laundering, age verification, licensing requirements), legitimate interests (fraud prevention, platform security, analytics), and consent (marketing communications).

5.2 You may withdraw consent for marketing communications at any time through your Account settings or by clicking the unsubscribe link in any promotional email. Withdrawal of marketing consent does not affect the lawfulness of processing based on consent before withdrawal, and does not impact our ability to send you transactional or service-related messages (e.g., deposit confirmations, KYC status updates).

6. Data Sharing & Disclosure

6.1 qui4d does not sell, rent, or trade your Personal Data to third parties for marketing purposes. We may share your Personal Data with the following categories of recipients, strictly to the extent necessary for the purposes outlined below:

6.1 Payment Service Providers

Your financial data is shared with authorized payment processors (banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata; and e-wallet operators including OVO, DANA, GoPay, ShopeePay, LinkAja) solely for the purpose of processing deposits and withdrawals. These entities are bound by their own privacy policies and operate under contractual obligations to protect your data.

6.2 Identity Verification & Fraud Prevention Services

KYC documents and identity data may be shared with third-party verification services to confirm your age and identity and to screen for fraudulent activity. These services act as Data Processors and are prohibited from using your data for any purpose other than those specified by qui4d.

6.3 Game & Software Providers

Limited data (such as username, session tokens, and bet history) is shared with third-party game studios (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) to enable gameplay. These providers are contractually bound to confidentiality and data protection standards.

6.4 Regulatory & Legal Authorities

qui4d is legally obligated to disclose Personal Data to regulatory authorities, law enforcement agencies, and financial intelligence units when required by law, court order, or regulatory mandate. This includes disclosures for anti-money laundering (AML), counter-terrorism financing (CTF), and tax reporting purposes.

6.5 Professional Advisors

We may share Personal Data with lawyers, accountants, auditors, and other professional advisors when necessary to obtain advice or services related to the operation of qui4d.

6.6 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate transaction involving qui4d, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and will have the opportunity to request deletion of your Account if you do not wish your data to be transferred.

7. Cookies & Tracking Technologies

7.1 The Platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps the Platform recognize your browser and remember information about your visit.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable account login, session management, and security features. They cannot be disabled.
• Performance & Analytics Cookies: Collect information about how visitors use the Platform, such as which pages are visited most often and whether users encounter error messages. This data is aggregated and anonymous.
• Functionality Cookies: Remember your preferences (language, region, username display) to provide a more personalized experience.
• Targeting & Advertising Cookies: Track your browsing activity to deliver relevant promotional offers. These cookies may be set by qui4d or by third-party advertising partners.

7.2 You can control and delete cookies through your browser settings. Note that disabling certain cookies may impair the functionality of the Platform. Most browsers allow you to refuse cookies or to be alerted when a cookie is being sent. Refer to your browser's help documentation for specific instructions.

7.3 qui4d may also use web beacons (also known as pixel tags) in emails and on the Platform to track email open rates and measure the effectiveness of promotional campaigns.

8. Data Retention

8.1 qui4d retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law, whichever is longer.

8.2 Active Account Data: Personal Data associated with an active Account is retained for the duration of the Account's existence plus any legally mandated retention period following Account closure.

8.3 Transactional Records: Bet history, deposit and withdrawal records, and related financial data are retained for a minimum of five (5) years following the date of the transaction, or longer if required by qui4d's licensing jurisdiction, for audit, tax, and regulatory compliance purposes.

8.4 KYC Documents: Identity verification documents are retained for five (5) years following Account closure or the last verification event, in accordance with anti-money laundering regulations.

8.5 Marketing Data: If you withdraw consent for marketing communications, your contact details will be retained on a suppression list to ensure we do not contact you again, but will not be used for any other purpose.

8.6 Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymized such that it can no longer be associated with an identifiable individual.

9. Data Security

9.1 qui4d employs industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and qui4d's servers.
• Encrypted storage of Sensitive Personal Data (passwords, KYC documents, financial information) using AES-256 encryption at rest.
• Access controls and authentication: Access to Personal Data is restricted to authorized personnel who require it to perform their job functions, subject to multi-factor authentication and role-based permissions.
• Regular security audits and penetration testing conducted by independent third-party cybersecurity experts.
• Intrusion detection systems and 24/7 monitoring for suspicious activity.
• Secure data centers with physical access controls, redundant power and network infrastructure, and fire suppression systems.
• Employee training on data protection best practices and confidentiality obligations.

9.2 While qui4d takes all reasonable steps to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. qui4d cannot guarantee absolute security and accepts no liability for unauthorized access or breaches resulting from circumstances beyond our reasonable control.

9.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, qui4d will notify affected individuals and, where required by law, the relevant supervisory authority without undue delay.

10. Your Rights

10.1 Subject to applicable law, you have the following rights in relation to your Personal Data:

10.2 To exercise any of these rights, please contact qui4d's support team at [email protected] with your request. We will respond within 30 calendar days and may require additional information to verify your identity before fulfilling your request.

10.3 Please note that certain rights are subject to limitations and exceptions under applicable law. For example, qui4d may refuse a deletion request if retention of the data is necessary for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims.

11. Children's Privacy

11.1 The Platform is intended exclusively for individuals who are at least 21 years of age and who are legal residents of Indonesia. qui4d does not knowingly collect Personal Data from individuals under the age of 21.

11.2 If qui4d becomes aware that Personal Data has been collected from an individual under 21 years of age, the Account in question will be immediately suspended, all associated winnings will be forfeited, and the Personal Data will be deleted from our systems as soon as reasonably practicable.

11.3 Parents or legal guardians who believe that a minor has created an Account on qui4d should contact our support team immediately at [email protected].

12. Third-Party Services & Links

12.1 The Platform may contain links to third-party websites, services, or applications (such as game provider sites, payment processor login pages, or social media platforms). qui4d is not responsible for the privacy practices or content of these external sites.

12.2 When you navigate to a third-party site via a link on the Platform, you are subject to that site's own privacy policy and terms of use. qui4d encourages you to review the privacy policies of any third-party services you visit.

12.3 qui4d integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers may collect limited session data (such as game round results and timestamps) directly from your browser. qui4d ensures that all such integrations are conducted under data processing agreements that mandate compliance with privacy and security standards.

13. International Transfers

13.1 qui4d's primary data storage infrastructure is located within secure data centers in jurisdictions that provide an adequate level of data protection. However, certain Data Processors (such as cloud service providers, game studios, and analytics platforms) may store or process your Personal Data in countries outside Indonesia.

13.2 Where Personal Data is transferred internationally, qui4d ensures that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by recognized data protection authorities, or reliance on the recipient country's adequacy decision (where applicable).

13.3 If you have questions about the specific safeguards applied to international transfers of your Personal Data, please contact qui4d's support team.

14. Changes to This Privacy Policy

14.1 qui4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or business operations.

14.2 Material changes to this Policy will be communicated to registered players via email and through a prominent notice on the Platform at least 14 days prior to the changes taking effect, where practicable. Your continued use of the Platform after the effective date of any amended Policy constitutes acceptance of the revised terms.

14.3 The most current version of this Privacy Policy will always be accessible at https://qui4d.cam/privacy-policy. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

14.4 qui4d encourages you to review this Policy periodically to stay informed about how your Personal Data is being protected.

15. Contact & Data Protection Officer

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Data, please contact qui4d's support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Inquiry" or "Data Subject Request"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 30 calendar days for data subject requests; within 48 hours for general privacy inquiries

15.2 qui4d has appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and applicable data protection laws. For matters specifically related to data protection compliance, regulatory inquiries, or escalated privacy concerns, you may request to speak with the DPO by emailing [email protected] with "Attention: Data Protection Officer" in the subject line.

15.3 qui4d is committed to resolving privacy-related complaints fairly and promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority.